Warranty Information

ALL PaulaMax Jewelry orders include a FREE 3-year warranty,  which covers all metals and all stones. 

The PaulaMax Team inspects every piece before shipment to ensure that each customer receives the highest quality of jewelry, the right size and proper engravings. 

The warranty does not cover loss, theft or resizing.

WARNING FOR AMAZON CUSTOMERS:

NORTH AMERICA: When shopping for PaulaMax Jewelry on Amazon.com it is VERY IMPORTANT to ensure it says "SHIPS FROM PaulaMax Jewelry" and "SOLD BY PaulaMax Jewelry".

EUROPE: When shopping for PaulaMax Jewelry on Amazon it is VERY IMPORTANT to ensure it says "SHIPS FROM PaulaMax Jewelry UK" and "SOLD BY PaulaMax Jewelry UK".

If it does not say this do NOT purchase, as it is counterfeit and will NOT be covered by warranty.

If you find the PaulaMax Jewelry brand being offered on Amazon by a counterfeit seller, OR if you have purchased PaulaMax Jewelry on Amazon from a counterfeit seller, please email us at counterfeit[AT]paulamaxjewelry[DOT]com and we will help walk you through the steps to receive a refund from Amazon for purchasing from a counterfeit seller.